Here’s how it works:
During checkout, choose Store Pickup and select your store.
We’ll show you an estimated pickup date and time.
Place your order and wait to receive a “Ready for pickup” e-mail. (This is a separate e-mail from your order confirmation.)
Bring your ID, credit card, and order number to the store and pick up your items.
We’ll hold your items at the store for 5 days. If you don’t make it in by then, we’ll cancel the order and refund your method of payment.
If you cannot pick up your order within 5 days, you may either call or contact customer service at 305-717-0902 to prevent your order from canceling and extend your store pickup time frame.
Bring to the store:
Your government-issued photo ID
The credit card used for the purchase (if a credit card was used).
Your order number.
Who can pick up your order
You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must select that option during checkout. You’ll need to provide the pickup person’s name, e-mail address and phone number. Your pickup person will need to show his/her ID and the order number at the store.
Only you — or the person you’ve told us will pick up your order — can pick up your items.
Pre-ordered items will be available for pickup on or after their release date.
Changing or canceling Store Pickup
To change or cancel a Store Pickup order, call us at 305-717-0902
To switch from Shipping to Store Pickup, call within one hour of placing your order.
To switch from Store Pickup to Shipping, call any time. This option is not available for cell phones and mobile devices with plans
If you’re calling to cancel a Store Pickup order, please have your credit card information ready.
We’ll hold your items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment.
A few more things to know:
There’s no charge for Store Pickup.
Products may be larger than expected due to their packaging. Please keep this in mind when considering what vehicle you use to pick up your order.
Allow extra time to pick up large items.
Virtual and one-time-use credit cards cannot be used for Store Pickup.